03
APR
2018
Modern CX: I’m becoming a legend!

Modern CX: I’m becoming a legend!

Next week the Tech Tuesday team will travel to the Windy City of Chicago and attend the Modern Customer Experience 2018. This 3-day exhibition is presented by Oracle and will provide us with new insights in the future of CX and helps us take the next step in business...
13
MRT
2018
Techtuesday alexa

Alexa Skills: the ‘mobile apps’ for your Echo voice assistant

Last week Alexa stood on our doorstep and we love her already. Out of the box Alexa is pretty capable, allowing you to play music from Spotify, connect to Amazon services, control your smart lights, asking her questions and so much more. But things are getting more interesting...
06
MRT
2018
Right answer at the right time

Show the right answer at the right time

While working on a customer case, agents often need access to the knowledgebase to give the right answer. Oracle Service Cloud makes this easy by offering contextual answers while your agents are working on a case. Capabilities: Contextual search based on subject and content of...
27
FEB
2018
TechTuesday

TechTuesday deep dive: answer versioning

Last week we wrote about the new features of the 18A version of Oracle Service Cloud. At TKC digital we are particularly excited about the new answer versioning. TKC adopted version control as a part of our Knowledge Lifecycle Management but loves the new integrated versioning....
20
FEB
2018
New release oracle service cloud

Check out the new features of the OSC 18A release

What is waiting for you in the Oracle Service Cloud 18A release? This month Oracle will release the 18A version of Oracle Service Cloud. It is the second release after the standardization of the naming conventions of all the cloud applications. For Oracle Service Cloud the...
13
FEB
2018
Sidebar techtuesday

Our Sidebar offers relevant answers in the customer journey!

Check out our new release: the Sidebar!   The Sidebar is an add-on that you can use on your own customer website. It provides your customers with easy access to knowledge and contact channels. Just by adding a small JavaScript file and a little HTML, you can access the...
06
FEB
2018
Meet TechTuesday

Meet TechTuesday!

Hierbij de allereerste TechTuesday update! Tijdens onze TechTuesdays delen wij technische weetjes, zo houden wij jullie op de hoogte van alle ontwikkelingen op digitaal gebied! Deze week gaat het over Oracle Service Cloud. Oracle Service Cloud Usergroup Twee keer per jaar delen...